Frequently Asked Questions
Everything you need to know about your Taylor Swift official merchandise order.
How long will it take for my order to ship?
Standard processing time is 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-4 weeks depending on your location.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and personalized items are final sale.
How do I know which size to order?
Each product page features a detailed size guide with measurements in inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the best fit.
Can I change my shipping address after placing an order?
Address changes can only be made within 1 hour of purchase. Once an order has been sent to our fulfillment center, we are unable to modify the destination address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
Yes, we are committed to responsible manufacturing. All our apparel is produced in facilities that adhere to strict fair labor standards and environmental regulations to ensure both quality and sustainability.